FAQs

Please contact us if you have any other questions. We’re more than happy to help.

A ban on retrofitting or repairing foil insulation in residential properties came into force in 2016 to reduce the safety risks associated with installing this product. The foil, being metallic, conducts electricity and can become live if it comes into contact with live electrical wiring – potentially enlivening the entire underfloor of a building. While foil does help to reflect heat back into the house, there are much more effective, safer insulation options available today. It’s best to safely remove the foil when upgrading your insulation to optimise the performance of the new product and to eliminate the hazard once and for all.

In short, no. Your existing insulation will have an R-value (a measure of resistance to heat flow through a given thickness of material) and you can choose to remove it or add the new product over the top. We can advise you as to the condition of your existing insulation following our initial assessment and go from there.

Payment is due within 7 days from the invoice date, which is issued upon completion of the job. However, we do have several options to make payment as easy as possible for you, including credit card payment and deferred payment over 12 months. Also, ANZ bank offers interest free loans for home insulation. Please call the office for more information on 0800 423 454 or 03 547 2503.

Yes, we have several options to help with payments. You may even be eligible for a subsidy. Contact the office for more information.

Yes, absolutely. Unfortunately, we do have to add a 2% surcharge to credit card transactions.

No, you don’t need to pay a deposit. Once you’ve accepted the quote, we’ve essentially entered into an agreement to complete the work.

Most of the time we can complete the job and our Post-Installation Audit in a day.

Lagging is a foam insulation placed around hot and cold water pipes that are above new ceiling insulation in the roof space. It reduces the risk of pipes freezing and bursting in cold weather, which can cause major, costly damage to your home. Lagging is required in the South Island under the latest insulation standards.

Yes. All our customers get an Insulation Completion Certificate that states what was installed, the date, and our company details.

Yes. Our customers love the fact that we get an experienced assessor to conduct a Post-Installation Audit on our work. It’s our quality guarantee.

Walls in a ceiling space, known as ‘drop downs’, are part of the thermal envelope of your home and an easy escape area for heat if they are not insulated. It’s essentially the same as insulating an external wall and helps to improve the overall warmth and energy-efficiency of your home.

Yes, you can do the work yourself. Just remember you need to follow the New Zealand standard for insulation (NZS 4246:2016). Pay particular attention to downlights, chimney and flue clearances, and any electrical wiring or devices. We charge $150 (incl. GST) to visit your home and check your work. If it meets the required standard, we will issue you with a certificate of completion.

We recommend using a qualified professional to install or upgrade your insulation, as even small installation faults can compromise its performance or create safety hazards.

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